Orders module
Create trip orders straight from the inbox
Customer orders are read, completed from your records and recorded in the TMS after a single check, so the same traffic office handles more trips a day.
What the module does
Customer orders come in every format and often incomplete; they reach your TMS complete, checked and with the customer’s references.
Reading orders
Customer, loading and delivery points and times, goods, references and instructions pulled from email, PDF, Excel or portals.
A panel beside the email
The pre-filled order appears in Outlook next to the customer’s message, ready to check without switching windows.
Completed from your records
Addresses, contacts and usual instructions retrieved from customer records and past trips.
Checks before entry
New addresses, inconsistent dates or missing details flagged to the operator before the order enters the TMS.
Recorded in the TMS
The confirmed order is written to the TMS through APIs, file layouts, FTP or straight into the database.
Confirmation to the customer
The customer receives confirmation that the order was taken, with the trip reference.
Eliminate manual order entry
More capacity, same team
Handle more orders every day without adding staff.
Orders in your TMS in minutes
Orders reach your TMS minutes after the email, so trips get planned sooner.
Eliminate data errors
Stop the typing mistakes that cause billing and operational issues.
Orders reach the TMS with no one retyping them
From the customer’s email to the order in the TMS.
Order LM-2291 confirmed
laura@lariomarket.it
Hi, we confirm the transport at the terms we agreed.
Our reference is LM-2291.
Pickup at Via Fermi 18, Verona, on Tuesday 16/09 between 8 and 12.
Delivery to Rossi Alimentari, Naples, by Thursday 18/09.
It’s 12 pallets 80x120, 6,800 kg, and we need a tail lift at delivery.
Thanks, Laura
ordine-trasporto-LM-2291.pdf84 KB
- Reading the customer’s email
- Extracting the shipment details
- Filling in from your records
- Checking dates and addresses
- Applying the customer’s instructions
Order ready
LM-2291
Lario Market · 12 pallets · 6,800 kg
- Pickup
- Verona
- Tue 16/09
- Delivery
- Naples
- Thu 18/09
Explore the other modules
The answers you’re looking for
What operations teams ask us before handing a process over to an agent.
Have another question?
Which TMS does it work with?
With the one you already use. quadra writes orders through APIs, file layouts, FTP or straight into the database, and in the first weeks our engineers work with your software house to set up the integration.
Do orders enter the TMS without a check?
No. Every order is recorded after an operator confirms it, with the details already filled in and the doubtful points highlighted.
What if an order comes in an unusual format?
quadra reads both the body of the email and its attachments, whether PDF, Excel or scans, so customers don’t have to change the way they send you orders.
How does it fill in missing details?
It looks up the customer, the loading and delivery points and the usual instructions in your records and in past trips. When it finds more than one option, or none, it asks the operator instead of choosing on its own.
How long does it take to get going?
We start from the inbox and the TMS you already use: in the first weeks we connect the channels, set the rules up on your real orders, and the module goes live alongside your team.
Have another question?